Terms of service.

Who we are

Kyritech is a software and technology studio based in Melbourne, Victoria, Australia, operating as a sole trader under ABN 94 462 168 594. You can reach us any time at info@kyritech.com. These terms describe how we work; for a specific project, the signed project agreement between us prevails over anything on this page.

Estimates and quotes

Figures produced by the online estimate tool, and any preliminary estimate we email you, are indicative only. They help you budget but are not a fixed quote, an offer or a binding agreement. Every project receives a written fixed quote after we confirm scope together, and the price you approve in writing is the price you pay.

How engagements work

Work begins when you accept the quote in writing and the deposit invoice is paid. Larger projects are billed in stages: a deposit, then one or more milestone payments tied to agreed deliverables, with the balance due on delivery. Each stage is invoiced separately, and each invoice states what it covers and when it is due.

Payments

Invoices are payable by the due date shown on them. Payment can be made by bank transfer using the account details shown on your invoice and, where a card option is offered, only through the secure hosted payment page linked from your invoice. For security: we will never ask for your card number by phone, email or WhatsApp, and we never store card details. If someone claiming to be Kyritech asks for card details directly, do not provide them and contact us at info@kyritech.com.

Scope and changes

The written quote defines what is included. If you would like something outside that scope, we will quote the change in writing before doing the work, so the price never moves without your approval.

Acceptance of deliverables

Each milestone has defined deliverables. When we hand a milestone over, you have a review period (normally seven days, unless agreed otherwise) to check it against the agreed scope. Acceptance is confirmed in writing; anything that does not match the agreed scope is fixed at no extra cost before the milestone is billed as complete.

Ownership and intellectual property

On payment of the final invoice for a project, you own the deliverables: source code, design files, accounts and documentation are handed over, with no lock-in and no ongoing licence fees to us. We retain ownership of our pre-existing tools, libraries and know-how, which you receive a licence to use as part of the deliverables.

Refunds and cancellations

You may cancel a project by written notice at any time. Payment is due for work performed and costs committed up to the cancellation date; deposits cover reserved capacity and work already begun, so they are refundable only to the extent that work has not been performed. Nothing in these terms excludes, restricts or modifies any consumer guarantee or other right you have under the Australian Consumer Law, and if our services fail to meet a consumer guarantee you are entitled to the remedies the law provides.

Warranties and liability

We provide our services with due care and skill and fix defects in delivered work that are reported within the agreed warranty window. To the extent permitted by law, our total liability for a project is limited to the amount you have paid us for that project, and we are not liable for indirect or consequential loss. This limitation does not apply where the law says it cannot, including under the Australian Consumer Law.

Confidentiality

Anything you share with us about your business for a project is treated as confidential and used only to deliver the work. We are happy to sign a mutual NDA before scoping if you prefer.

Disputes and chargebacks

If something is not right, tell us first — most issues are resolved with a conversation, and our records of scope, invoices and deliveries make it easy to establish what was agreed. If you initiate a card dispute for work that was delivered under a signed agreement, we will respond with the project records, and any amounts owing remain payable.

Governing law

These terms and every project agreement are governed by the laws of Victoria, Australia, and the courts of Victoria have jurisdiction over any dispute.

Changes

If these terms change, the new version will be published on this page with an updated date. The terms that apply to your project are the ones in force when you accepted your quote, together with your signed agreement.